Cortina Productions
My role: As a Senior UX Designer I am a key member of the scrum team responsible for creating and designing digital experiences that meet the needs of users. My role was to lead the design and implementation of user-centered interfaces, features, and interactions across a range of digital platforms, such as web, mobile, and desktop applications.
Team members included:
Scrum Master
Product Owner
Junior Designers
Developer
Testers
Content Writer/Researcher
Scrum Master
Product Owner
Junior Designers
Developer
Testers
Content Writer/Researcher
International Spy Museum
Designing interactive kiosks for a unique venue like the International Spy Museum involves several stages to ensure the user experience is engaging, informative, and seamlessly integrated into the museum environment. While working with Cortina Productions' UX process we met all needs the museum had to create a successful experience for all attendees, We used an outline for a general approach that aligns with industry best practices and created an unique course for such a project.
Research and Discovery
a. Stakeholder Interviews:
Objective: Understand the goals of the International Spy Museum and the specific requirements for the interactive kiosks.
Participants: Museum curators, educational specialists, exhibit designers, and potentially visitors.
b. User Research:
Objective: Gain insights into the target audience—museum visitors, which might include families, students, history buffs, and tourists.
Methods: Surveys, interviews, and observation of current visitor behaviors.
c. Competitive Analysis:
Objective: Analyze similar interactive exhibits in other museums or attractions to identify best practices and potential pitfalls.
Objective: Understand the goals of the International Spy Museum and the specific requirements for the interactive kiosks.
Participants: Museum curators, educational specialists, exhibit designers, and potentially visitors.
b. User Research:
Objective: Gain insights into the target audience—museum visitors, which might include families, students, history buffs, and tourists.
Methods: Surveys, interviews, and observation of current visitor behaviors.
c. Competitive Analysis:
Objective: Analyze similar interactive exhibits in other museums or attractions to identify best practices and potential pitfalls.
Define Goals and Requirements
a. Objectives:
Define what the kiosks need to achieve—e.g., educate visitors about espionage, enhance engagement, or provide interactive experiences.
Define what the kiosks need to achieve—e.g., educate visitors about espionage, enhance engagement, or provide interactive experiences.
b. Functional Requirements:
Determine the features required—touchscreens, multimedia content (videos, animations), quizzes, games, etc.
Determine the features required—touchscreens, multimedia content (videos, animations), quizzes, games, etc.
c. Technical Constraints:
Assess any technical limitations, such as hardware compatibility, software requirements, and integration with existing systems.
Assess any technical limitations, such as hardware compatibility, software requirements, and integration with existing systems.
Concept Development
a. Ideation:
Objective: Generate ideas for interactive features and content that align with the museum’s themes and visitor interests.
Methods: Brainstorming sessions, sketching, and wire-framing.
Objective: Generate ideas for interactive features and content that align with the museum’s themes and visitor interests.
Methods: Brainstorming sessions, sketching, and wire-framing.
b. Storyboarding:
Create storyboards or user journey maps to visualize how visitors will interact with the kiosks and how content will be presented.
Create storyboards or user journey maps to visualize how visitors will interact with the kiosks and how content will be presented.
c. Prototyping:
Develop low-fidelity prototypes or mockups to test ideas and gather feedback from stakeholders and potential users.
Develop low-fidelity prototypes or mockups to test ideas and gather feedback from stakeholders and potential users.
Design
a. Interaction Design:
Define the interactions and navigation flow for users.
Ensure that the interactions are intuitive and aligned with the museum’s educational goals.
b. Visual Design:
Create a visually appealing design that fits with the museum’s branding and the theme of the exhibit.
Focus on readability, accessibility, and engaging visuals.
c. Content Creation:
Develop and curate content—text, images, videos, and interactive elements—that will be displayed on the kiosks.
Ensure content is accurate, engaging, and appropriate for the target audience.
Define the interactions and navigation flow for users.
Ensure that the interactions are intuitive and aligned with the museum’s educational goals.
b. Visual Design:
Create a visually appealing design that fits with the museum’s branding and the theme of the exhibit.
Focus on readability, accessibility, and engaging visuals.
c. Content Creation:
Develop and curate content—text, images, videos, and interactive elements—that will be displayed on the kiosks.
Ensure content is accurate, engaging, and appropriate for the target audience.
Usability Testing
a. Prototype Testing:
Conduct usability tests with a representative sample of users to identify any issues with navigation, content comprehension, or technical performance.
Conduct usability tests with a representative sample of users to identify any issues with navigation, content comprehension, or technical performance.
b. Iterative Design:
Refine the design based on feedback from usability tests. Iterate on the design to resolve any issues and improve the overall user experience.
Refine the design based on feedback from usability tests. Iterate on the design to resolve any issues and improve the overall user experience.
Implementation
a. Development:
Work with developers to build the final interactive kiosks according to the design specifications.
Ensure the software is robust, performs well, and integrates smoothly with any other museum systems.
Work with developers to build the final interactive kiosks according to the design specifications.
Ensure the software is robust, performs well, and integrates smoothly with any other museum systems.
b. Installation:
Oversee the installation of the kiosks in the museum environment.
Ensure that all hardware and software components are functioning correctly.
Oversee the installation of the kiosks in the museum environment.
Ensure that all hardware and software components are functioning correctly.
Launch and Evaluation
a. Launch:
Officially deploy the kiosks and monitor their performance.
Provide training for museum staff on how to operate and maintain the kiosks.
b. Evaluation:
Collect feedback from visitors and museum staff on the usability and impact of the kiosks.
Analyze data to measure the effectiveness of the kiosks in meeting their objectives.
Officially deploy the kiosks and monitor their performance.
Provide training for museum staff on how to operate and maintain the kiosks.
b. Evaluation:
Collect feedback from visitors and museum staff on the usability and impact of the kiosks.
Analyze data to measure the effectiveness of the kiosks in meeting their objectives.
c. Maintenance:
Address any issues that arise post-launch.
Plan for periodic updates and content refreshes to keep the kiosks relevant and engaging.
Address any issues that arise post-launch.
Plan for periodic updates and content refreshes to keep the kiosks relevant and engaging.
